1. Private information collected and processed through our company from xigncode.log file provisions

- Username information defined by our service provider and hardware information

- Information such as OS version, exe file name, launch time, launch path, and etc. for game launch

- Information relevant to trouble-shoot and error-related occurrences

The above information may be reviewed by sending your xigncode.log to our company and will solely be used for game error fix-up purposes.

Collection of the log data will never be used for any other purposes and will be discarded after verifying the error.

2. Provisional agreement

The xigncode.log file strictly abides by personal user information protection policies as indicated from clause #1.

After confirmation of clause #1 and direct provision of the xigncode.log to our company, we deem this act as an agreement to information provision.

If you do not consent on this provision, we cannot assist you directly. Please proceed to contact your game service provider regarding this error.

3. Etc.

For further details of XIGNCODE3 user license terms, please refer to the following link:

EULA

Xigncode3 is set to be uninstalled completely with the game client. If any Xigncode3 registry files and drivers(xhunter1.sys) remain due to an unexpected reason, Xigncode3 Uninstaller will aid in removing all related content. 

XIGNCODE3 Uninstaller​ Download >​

The PC you are currently using has been blocked due to previous hack tool usage. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs from detection of program usage irrelevant to the game. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs when another client is updating during game client duplicate launch. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

Occurs from duplicate launch process detections from XIGNCODE3 or the executable game file. If this issue still occurs after shutting down the duplicate program, please reboot your PC and try again. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs when XIGNCODE has an issue during the update process. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs when the XIGNCODE process has an issue during the initial launching stage. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs when an irregular game client is launched. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs when the XIGNCODE process has an issue during the initial launching stage. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs from game client duplicate launches. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs from Windows 95, 98, ME compatibility mode. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs during virtual environment game play. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs when XIGNCODE cannot process simultaneously with another unknown program. Please check if program such as nProtect’s GameGuard and AhnLab’s HackShield are operating and proceed to turn them off before game launch to solve this error. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

This error code occurs in cases of your OS (operating system) cannot be compatible with XIGNCODE activity. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible. 

​This error code occurs in cases of XIGNCODE malfunctioning. Please compress your entire XIGNCODE folder or xigncode.log and contact support@wellbia.com. We will get back to you as soon as possible. 

This error code occurs in cases of XIGNCODE malfunctioning. Please compress your entire XIGNCODE folder or xigncode.log and contact support@wellbia.com. We will get back to you as soon as possible. 

This error code occurs from another program altering XIGNCODE activity, internal function problems, or malicious activity unrelated to the game. Please compress your entire XIGNCODE folder or xigncode.log and contact support@wellbia.com. We will get back to you as soon as possible.

This error code occurs when XIGNCODE files are damaged. Please compress your entire XIGNCODE folder or xigncode.log and contact support@wellbia.com. We will get back to you as soon as possible. 

This error code occurs due to an internal problem from XIGNCODE. Please compress your entire XIGNCODE folder or xigncode.log and contact support@wellbia.com. We will get back to you as soon as possible. 

This error code occurs due to insufficient system resources. Please relaunch the game after checking disk volume and clean up. If the same error consists, please contact support@wellbia.com, and we will get back to you as soon as possible. 

In case your anti-virus program or firewall limits you from XIGNCODE activation, you may receive an error from XIGNCODE or the game client. If this error occurs, please contact support@wellbia.com with the program/product name, version, screen-shot and any details of how the error happened.

The xigncode.log file is a record of XIGNCODE activity. If you had a XIGNCODE error that cannot be solved from our FAQ method, you can send us an email with the xigncode.log attached. The xigncode.log file can be located inside your game folder that includes your game exe file or inside the bin folder. After locating the log file, please send an email with the attachment to support@wellbia.com. If you can include any details of what the error consists of, it will help up us a lot.